Refund policy

At DREAMORA, we strive to ensure that your heavyweight essentials fit perfectly. If you are not entirely satisfied with your purchase, we are here to help with a seamless exchange process.

1. Exchange Policy

We offer a 7-day exchange window from the date of delivery. If there is a sizing issue or you wish to exchange your item for a different color (subject to availability), you can initiate an exchange request within this period.

2. Conditions for Exchange

To be eligible for an exchange, please ensure:

  • The product is unworn, unwashed, and in its original condition.

  • All original tags and packaging must be intact.

  • Any item that shows signs of wear or has been laundered will not be accepted for exchange.

3. Non-Returnable Items

  • Items purchased during Flash Sales, Clearance, or Promotional events are considered final sale and are not eligible for return or exchange.

  • For hygiene and quality control, damaged or altered items caused by the customer will not be accepted.

4. How to Initiate an Exchange

To start the process, please contact us with your Order Number via:

  • WhatsApp: [Insert Your Number Here]

  • Instagram DM: @dreamora.pk (or your handle)

5. Refund & Store Credit

Please note that we do not offer cash refunds. In the event that a size is out of stock or you prefer not to exchange for another item, we will issue Store Credit (Voucher). This credit can be used for any future purchase on our website and has no expiration date.